Inbox Repair Tool Fails to Fix ‘An Error Has Occurred Which Caused’

Most of the corruption issues encountered in Microsoft Outlook PST files occur due to power failure, not closing the application properly or Outlook errors. The built-in utility, scanpst.exe, is competent to fix minor corruptions with the file. However, most of the PST corruption problems cannot be resolved by this Inbox Repair Tool. To solve them, you must use a third-party product that could scan the corrupted file efficiently and restore it at a safe location.

To exemplify, consider a situation when you to try start Outlook or open the .pst file, but it reports corruption errors. To repair the file, you run scanpst.exe tool, but it too fails. You encounter an error message, which is similar to below:

An error has occurred which caused the scan to be stopped. No changes have been made to the scanned file.”


Two possible reasons for this error to occur are:

  1. You are using a Outlook 97-2002 PST . Scanpst cannot work for the file that is bigger than 2 GB in size.
  2. PST is severely damaged and cannot be repaired using Inbox Repair Tool.


You should consider these suggestions to repair such a damaged PST (personal storage) file:

  1. An oversized and corrupted PST file should be first truncated using 2 GB Truncation (Pst2gb.exe) utility. Thus, you can download the tool and use it to crop the file under 2 GB. You can then try to repair the corrupted file by running scanpst.
  2. If you are using a Outlook 2003 or 2007 PST file or 2 GB file size limitation is not the issue, you should opt for better solutions of PST recovery. (However, if a valid backup is available, you should delete the damaged PST file and restore from it). There are several third-party solutions available that can repair the damaged PST file.

PST fix tools come with interactive design and advanced scanning algorithms to examine the corrupted PST file efficiently. The tools can work even if Inbox Repair Toolfails to do so. Such  software provide you advanced file repair options that prove safe too.

Stellar Phoenix Outlook PST Repair is a fully-featured Inbox Repair Tool with powerful features to repair damaged or corrupted PST file. It is a safe tool with support to Outlook 2007, 2003, 2002 and 2000. The software is easy-to-use with self-descriptive interface and can repair while Inbox Repair Toolfailure. It recovers and restores all PST file objects at a safe location.

Inbox Repair Tool Fails to Fix ‘An Error Has Occurred Which Caused’
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